New Hire Orientation

My team and I was tasked with a making a current revamp of the NYU College of Dentistry orientation module for entering staff and faculty, working alongside the NYU Dentistry Office of Professional Development. The goal is to launch this orientation by the Summer of 2019. As DPL students, our design question became: How might we design an orientation module for the entering NYU College of Dentistry staff and faculty that is both engaging and educational on the day-to-day responsibilities and workplace practices?

Team members: Manal Alyaba, Maria Papacosta, Sarah Azhar, Tiffany Charbonier
Purpose: A revamp of New Hire Orientation
Client: NYU College of Dentistry represented by the Director of Professional Development Erica Reifer
Category: Learning Design, eLearning, Case Study, Design Proposal
Created: Spring 2019

Documents

Project Needs

A revamp of the orientation module is necessary for a few reasons. While analyzing the module itself, the module is outdated and very long. It lacks engagement or personalization to each learner. It provides a passive learning experience, where learners are receiving information from a nasally narrator. There is very limited control over options or any kind of interactions within the module. In addition, there is no assessment, nor is feedback given, so there is no way to analyze if learners are able to retain or transfer any information. It does not utilize multimedia and adult learning principles. Overall, it is out of context, increases cognitive load, and contains links to repetitive content that already exists on the website.

Research and Analysis

The methods we embraced during our research and analysis stage included: Post-module surveys, interviews, tours, secondary research for existing products, analogous feedback & inspiration.

Design Process

The team has implemented the designs using Learning Experience Design. LXD is the method of creating learning experiences that focuses on understanding learners’ needs, challenges and motivations to achieve the desired outcome. Learning Experience Design combines instructional design, learning theories, and human-centered methodology to provide the learner with actual experiences that they can relate to.

Main Goal

The projects’ main goal is to learners will be able to demonstrate NYU’s College of Dentistry culture and standards. After the meetings with our stakeholder, we realized how significant it is for new employees to be able to adjust into their new working environment, and show that they understand the ethics, the expectations, the goals, the rules, and the regulations.

Learning Objectives

Learners will identify resources to assist them in their daily work activities.
Learners will utilize NYU Dentistry customer service standards.
Learners will be able to practice the work culture at NYU Dentistry.
Learners will be able to identify administrative leaders of NYU Dentistry.
Learners will be able to identify the workspaces of NYU Dentistry.